Thank you for visiting and shopping at Nesavaali. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Shipping Carrier

Estimated delivery time

Shipment cost

UK Standard

RoyalMail

1-2 business days

Free

UK Next day*

RoyalMail

Next working day*

£2.99

Europe Standard

Royalmail

2-3 business days

£5

USA & Canada Standard

DHL

4-5 business days

£10

Rest of the World

DHL

4-5 business days

£15

 
* Next Day delivery is only available for orders with delivery addresses within the United Kingdom. In order to qualify for UK next day delivery, Orders must be placed before 3 pm (UK time) any orders placed after Thursday 3 pm, Will be processed and dispatched on Friday as per the shipping method. Any orders placed between Friday and Sunday will be processed and dispatched on Monday.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Nesavaali Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).

Damages

Nesavaali Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nesavaali.com.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nesavaali.com and send your item to: Nesavaali Ltd, 16, Aveley Road, Romford, RM1 4AB, United Kingdom.

Shipping
To return your product, you should mail your product to: Nesavaali Ltd, 16, Aveley Road, Romford, RM1 4AB, United Kingdom

For UK Orders - You will get a free return slip with the order for you to return the item/s. Outside UK - Buyer is responsible for the returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
[time] minutes ago, from [location]
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