Privacy Policy
Nesavaali Ltd ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.
1. Information We Collect
We collect various types of information in order to provide you with the best possible experience when using our services. This includes:
1.1 Personal Information:
Contact Information: Your name, email address, phone number, and delivery address.
Payment Information: Credit or debit card details and billing address (processed securely by our payment processor).
Order Details: Information related to the products you order, including your order history.
1.2 Technical Information:
Device Information: Information about the device you use to access our website, such as IP address, browser type, and operating system.
Usage Data: Information about how you use our website, including pages viewed, time spent on pages, and other browsing data.
1.3 Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your shopping experience, understand how you use our website, and deliver personalized content and advertisements.
2. How We Use Your Information
We use your information to provide, maintain, and improve our services, including:
2.1 Order Processing:
To process and fulfil your orders, including delivering products, processing payments, and providing customer service.
2.2 Communication:
To send you updates about your orders, respond to your inquiries, and provide you with important information about your account or our services.
2.3 Marketing:
To send you promotional offers, newsletters, and other marketing communications, with your consent. You can opt out of these communications at any time.
2.4 Website Improvement:
To analyse and improve the functionality of our website and services, ensuring a better shopping experience for you.
3. Sharing Your Information
We respect your privacy and do not sell your personal information to third parties. However, we may share your information with trusted partners in the following ways:
3.1 Service Providers:
We may share your information with third party service providers who assist us with payment processing, order fulfilment, shipping, and marketing. These providers are required to use your information only as necessary to provide these services.
3.2 Legal Obligations:
We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.
4. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
4.1 Secure Payment Processing:
All payment transactions are encrypted using Secure Socket Layer (SSL) technology.
4.2 Data Access:
Access to your personal information is restricted to employees and service providers who need it to perform their duties.
5. Your Rights
You have certain rights regarding your personal information, including:
5.1 Access:
You have the right to request a copy of the personal information we hold about you.
5.2 Correction:
You have the right to request that we correct any inaccuracies in your personal information.
5.3 Deletion:
You have the right to request that we delete your personal information, subject to certain legal obligations.
5.4 Opt-out:
You have the right to opt out of marketing communications at any time.
To exercise any of these rights, please contact us at the information provided below.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and, where appropriate, we will notify you by email. Please review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Nesavaali Ltd
108A, Trinity Road, Southend on Sea, SS2 4HJ, England
Email: contact@nesavaali.com
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.