UK Returns

At Nesavaali London, we are committed to delivering high-quality products and excellent customer service. We want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your order, you may return it within 28 days of receipt, subject to the following terms and conditions:

1. Return Eligibility

1.1. Items must be returned in their original condition—unworn, unwashed, and with all original tags and packaging intact. 

1.2. Items labelled as "Sale" or "Non-Returnable" are not eligible for return or exchange.

2. How to Initiate a Return

2.1. To start the return process, please follow these steps:

  • Visit our online Returns Portal.
  • Enter your order number, including the #, and your email address.
  • Select the item(s) you wish to return.
  • Choose whether you’d like a Return, Exchange, or Shop Credit for each item.
  • Select your preferred shipping method and obtain a QR code.
  • Drop off your parcel at the nearest drop-off location.

3. Return Shipping

3.1. The cost of return shipping is your responsibility. If you choose to arrange your own shipping, please use a reliable method with tracking to ensure the item is safely returned.

4. Inspection and Approval

4.1. Once your returned item is received, it will be inspected to confirm it meets the return eligibility criteria. We will notify you via email whether your return has been approved or rejected. 

4.2. If approved, your refund will be processed.

5. Refund Process

5.1. Refunds will be issued to the original form of payment used for the purchase. 

5.2. Please allow up to 14 business days for the refund to be processed and for the credit to appear on your statement. Processing times may vary depending on your financial institution.

6. Contact Information

6.1. If you have any questions or require assistance with your return, please contact our customer support team at support@nesavaali.com.

7. Changes to the Returns Policy

7.1. Nesavaali London reserves the right to modify this returns policy at any time. Any changes will take effect immediately upon being posted on our website.

By purchasing from Nesavaali London, you acknowledge that you have read and agree to this 28-day returns policy.

Detailed information about returning from EU and the rest of the world you can find in the following article: International Returns